Education Platform Specialist

2 days ago


Bengaluru, Karnataka, India beBeeSuccess Full time US$ 80,000 - US$ 1,50,000

About Our Organization

Job Description

We are seeking an experienced professional to join our team as a Customer Success Manager. As a key member of our organization, you will be responsible for ensuring the successful adoption and utilization of our platform by our partner schools.

Responsibilities
  • Phase 1: Individual Contributor (First 6 months)
  • Shadow leadership to deeply understand the platform and customer needs.
  • Own relationships with partner schools and manage onboarding.
  • Lead training sessions and ensure smooth setup from Day 0.
  • Drive feature adoption, troubleshoot issues, and provide proactive and reactive support.
  • Build the initial Customer Success playbook.
  • Phase 2: Managerial Growth
  • Recruit, train, and mentor a high-performing Customer Success team.
  • Own customer success metrics including retention and satisfaction.
  • Scale customer success operations while maintaining a high-touch approach.
  • Develop strong, lasting partnerships with schools.
The Successful Applicant
  • High retention and engagement of partner schools.
  • Schools view the platform as essential to their success.
  • Scalable, repeatable Customer Success processes.
  • Strong, trusting relationships with educational partners.
What We Offer
  • Founding member opportunity.
  • Industry leading compensation.


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