
Education Platform Specialist
2 days ago
About Our Organization
Job DescriptionWe are seeking an experienced professional to join our team as a Customer Success Manager. As a key member of our organization, you will be responsible for ensuring the successful adoption and utilization of our platform by our partner schools.
Responsibilities- Phase 1: Individual Contributor (First 6 months)
- Shadow leadership to deeply understand the platform and customer needs.
- Own relationships with partner schools and manage onboarding.
- Lead training sessions and ensure smooth setup from Day 0.
- Drive feature adoption, troubleshoot issues, and provide proactive and reactive support.
- Build the initial Customer Success playbook.
- Phase 2: Managerial Growth
- Recruit, train, and mentor a high-performing Customer Success team.
- Own customer success metrics including retention and satisfaction.
- Scale customer success operations while maintaining a high-touch approach.
- Develop strong, lasting partnerships with schools.
- High retention and engagement of partner schools.
- Schools view the platform as essential to their success.
- Scalable, repeatable Customer Success processes.
- Strong, trusting relationships with educational partners.
- Founding member opportunity.
- Industry leading compensation.
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