Senior Retail Operations Director
12 hours ago
Job Title: Store Manager – Made-to-Measure
We are seeking an experienced store manager to lead our high-performing team in delivering exceptional customer experiences while driving sales, building client relationships, and ensuring smooth coordination with tailoring and operations teams.
Key Responsibilities:- Oversee day-to-day store operations and team performance to achieve optimal results.
- Demonstrate strong leadership skills to drive sales through effective client consultations and upselling strategies.
- Ensure seamless made-to-measure measurement, styling, and order processes are executed efficiently.
- Cultivate strong relationships with tailoring and production teams to maintain a smooth workflow.
- Maintain the highest standards of visual merchandising, stock management, hygiene, and brand presentation within the store.
- Prominently handle high-end clients and provide exceptional after-sales service to foster loyalty and retention.
- Provide regular reports on store targets, appointments, and revenue to inform strategic business decisions.
Requirements:
- A minimum of 5–10 years of experience in premium/luxury retail, preferably in menswear.
- Exceptional communication and interpersonal skills, including excellent grooming habits.
- Strong leadership abilities, coupled with exceptional customer handling and relations skills.
- Familiarity with custom clothing processes is highly desirable but not essential.
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