Call Center Customer Experience Specialist

2 weeks ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Job Role:

We are seeking a skilled Call Center Executive to join our team. This role will involve making outbound calls to customers to guide them through the loan application process.

  • The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and meet productivity targets.
  • Knowledge of banking and financial services industry is preferred but not necessary.

About the Role:

  • Making outbound calls to customers to discuss their loan applications and provide necessary information.
  • Working with merchants to onboard and train them on our processes.

Key Responsibilities:

  1. Communicate effectively with customers to resolve queries and handhold them through the loan application process.
  2. Build strong relationships with merchants to ensure smooth onboarding and training processes.

Requirements:

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and meet productivity targets.
  • Knowledge of banking and financial services industry preferred.


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