Female E-Commerce Customer Service Representative
9 hours ago
Job Overview
We are seeking a highly skilled and motivated Customer Service Executive to join our team. In this role, you will be responsible for delivering exceptional customer service experience by providing timely and effective solutions to customer inquiries and issues.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide product information and resolve customer complaints in a fair and timely manner.
- Work closely with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
- Meet or exceed customer satisfaction targets and key performance indicators.
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum 1 year of customer service experience in an e-commerce setting.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment and adapt to changing priorities.
- Proficient in Microsoft Office Suite and other productivity tools.
Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Opportunity to work with a dynamic and growing company.
About Us
We are a leading e-commerce company dedicated to providing exceptional customer experiences. We value innovation, teamwork, and continuous improvement. If you are passionate about delivering outstanding customer service and joining a forward-thinking company, we encourage you to apply.
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