Strategic Business Solutions Specialist
2 weeks ago
The WWCP Hercules team is seeking a highly skilled and motivated individual to develop and apply domain/process expertise, deploy data visualization, manage stakeholders, and provide analytical solutions to answer queries. This is an opportunity to be a vital part of a dynamic team shaping the future of customer engagement on a global scale.
Key Responsibilities:- Understand various operations across WWCP Hercules
- Manage high-severity requests by collaborating with different teams to mitigate risks to business, customer experience, and associate experience
- Execute high-impact mitigation actions using various tools
- Work closely with product teams and align them with respect to your focus area
- Enable effective decision-making by retrieving and aggregating data from multiple sources and compiling it into an actionable format
- Analyze and solve business problems with a focus on understanding root causes and driving forward-looking opportunities
- Suggest changes for improvement of processes and amend SOP's once they are approved
- Plan and execute identified projects by working with various teams
- Communicate complex analysis and insights to stakeholders and business leaders, both verbally and in writing
BASIC QUALIFICATIONS:
- 1+ years of tax, finance, or a related analytical field experience
- 2+ years of complex Excel VBA macros writing experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
PREFERRED QUALIFICATIONS:
- Experience creating complex SQL queries joining multiple datasets, ETL DW concepts
- Experience using very large datasets
- Experience with reporting and Data Visualization tools such as Quick Sight/ Tableau/ Power BI or other BI packages
The estimated salary range for this position is $80,000 - $120,000 per year, based on national averages for similar roles. As an inclusive employer and a member of myGwork, Amazon offers a competitive compensation package that includes benefits such as health insurance, retirement plans, and paid time off.
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