Senior Production Support Specialist for Revenue Management and Intercompany Systems

We are seeking a skilled Service Engineer to provide comprehensive production support for Oracle Revenue Management, Receivables, and Intercompany processes.

• Revenue Recognition & Compliance:
  • Support ASC 606/IFRS 15 revenue recognition principles in production systems
  • Troubleshoot and maintain Revenue Contracts, Performance Obligations, and Standalone Selling Price (SSP) calculations
  • Resolve issues with Revenue Deferrals, Revenue Allocations, and Adjustments
  • Ensure revenue compliance through Multi-Currency and Multi-GAAP Reporting
  • Assist with Deferred Revenue and Unbilled Revenue Accruals processing
  • Receive, analyze, and prioritize related support tickets
  • Provide timely solutions to users
  • Document resolution steps and knowledge base articles
  • Support system upgrades and patches
  • Monitor system performances and recommend improvements
• Receivables & Invoicing Support:
  • Troubleshoot Customer Invoicing, Credit Memos, and Adjustments
  • Support AutoInvoice for importing transactions from external systems
  • Resolve issues with Receipts Processing (Manual & Automatic), Lockbox, and Payment Matching
  • Maintain Collections, Aging Reports, and Dunning Processes
  • Ensure accurate Tax Calculation on AR Transactions, including integration with Vertex or Oracle Tax
• Intercompany Process Support:
  • Maintain Intercompany Revenue Recognition and Transfer Pricing Rules
  • Support Intercompany Invoicing between business units using Oracle Cloud Intercompany
  • Ensure Intercompany Netting of payables and receivables using Oracle Cloud Payables (AP) and Oracle Cloud Receivables (AR)
  • Troubleshoot Intercompany Balancing Rules and Eliminations for accurate financial reporting
• Accounting & Period Close Support:
  • Reconcile AR Subledger with General Ledger (GL)
  • Support period-end revenue recognition and receivables close processes
  • Validate revenue and intercompany accounting follows IFRS, GAAP, and tax requirements
• Technical Support:
  • Write and debug SQL queries for revenue contracts, AR transactions, intercompany transactions, and payment applications
  • Troubleshoot AutoInvoice errors, revenue allocations, and discrepancies in accounting entries
  • Support Revenue Management integrations with Supply Chain Financial Orchestration, Order Management, Projects, Contracts, and Intercompany
  • Debug Receivables and Payables integrations with Billing Tax Engines, and Oracle Cloud Intercompany
  • Work with REST/SOAP APIs for importing revenue contracts, invoices, intercompany transactions, and payments
  • Support FBDI/ADFdi to load bulk revenue, AR, and intercompany transactions
  • Identify and resolve slow AutoAccounting, Intercompany Processing, and Revenue Recognition Jobs
  • Optimize large transaction processing for high-volume intercompany environments
• Compliance, Audit & Reporting:
  • Support tax audits on revenue transactions, intercompany transactions, and customer payments
  • Assist with SOX Audits, ensuring approvals, controls, and documentation are maintained
  • Prepare Revenue Recognition Reports, Deferred Revenue Reports, Intercompany Netting Reports, and Receivables Aging Reports
• Operational Support:
  • Utilize Oracle Support (MOS - My Oracle Support)
  • Create and manage Service Requests (SRs) for revenue, intercompany, and AR-related issues
  • Access Oracle Knowledge Base, Release Notes, and Patches regularly
  • Test and coordinate testing for quarterly Oracle Cloud updates
  • Validate changes in Revenue Recognition Rules, Intercompany Rules, SSP, and AutoInvoice configurations before deployment
  • Assist finance, accounting, and tax teams with revenue, intercompany, and AR-related queries
  • Document SOPs for Revenue Processing, Intercompany Netting, Invoice Adjustments, and Collections handling