Senior Quality Control Manager

2 days ago


Mohali, Punjab, India beBeeQuality Full time ₹ 20,00,000 - ₹ 40,00,000

Quality Assurance Specialist

Job Overview:

The Quality Assurance Specialist will play a pivotal role in ensuring the highest standards of quality are met within our organization.

Main Responsibilities:

  • To conduct thorough audits and monitoring to guarantee compliance with quality protocols.
  • Analyze data utilizing QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to pinpoint areas for improvement.
  • Collaborate effectively with team members to resolve issues related to call quality and customer satisfaction.
  • Provide training on quality assurance processes to new hires.

Required Skills and Qualifications:

  • 1-6 years of experience in a BPO or call center environment.
  • A strong understanding of Quality Audit principles and practices.
  • Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones.
  • Excellent analytical skills with ability to interpret data effectively.

Benefits:

  • The opportunity to work in a dynamic and growing industry.
  • A competitive compensation package.
  • Ongoing training and development opportunities.

How to Apply:

Interested candidates should submit their resume and cover letter for consideration.


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