
Senior Quality Control Manager
2 days ago
Quality Assurance Specialist
Job Overview:
The Quality Assurance Specialist will play a pivotal role in ensuring the highest standards of quality are met within our organization.
Main Responsibilities:
- To conduct thorough audits and monitoring to guarantee compliance with quality protocols.
- Analyze data utilizing QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to pinpoint areas for improvement.
- Collaborate effectively with team members to resolve issues related to call quality and customer satisfaction.
- Provide training on quality assurance processes to new hires.
Required Skills and Qualifications:
- 1-6 years of experience in a BPO or call center environment.
- A strong understanding of Quality Audit principles and practices.
- Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones.
- Excellent analytical skills with ability to interpret data effectively.
Benefits:
- The opportunity to work in a dynamic and growing industry.
- A competitive compensation package.
- Ongoing training and development opportunities.
How to Apply:
Interested candidates should submit their resume and cover letter for consideration.
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