Technical Support Specialist for PeopleSoft Human Capital Management
1 week ago
Support Role Overview
As a member of the Oracle Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
Technical Responsibilities
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. You will have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
Key Qualifications
- Solid grasp of North America Payroll and Human Resources modules
- Technical experience in fix and debugging PeopleSoft issues - App Engines, Integration broker, Cobol, People code, etc.
- 3 to 5 years of relevant working experience with PeopleSoft HCM (In North America Payroll and Human Resources modules)
- Prior experience in providing technical customer support
Additional Requirements
As a result-oriented and self-driven individual with strong problem-solving and customer support skills, you should be able to complete assigned duties with minimal direction from management and act independently while researching and developing solutions to customer issues.
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