Customer Service Advocate

1 week ago

Mysore, Karnataka, India beBeeService Full time ₹ 5,00,000 - ₹ 10,00,000

About the Role:

We are seeking a skilled professional with excellent communication skills to take on the position of Customer Service Advocate. The ideal candidate will be passionate about helping others and solving problems, providing exceptional service to our clients.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, and phone, providing fast and effective solutions to resolve customer issues.
  • Maintain detailed records of customer interactions in our CRM system, ensuring seamless customer experience.
  • Collaborate with internal teams to identify opportunities to improve processes and enhance customer satisfaction.

Requirements:

  • Proven experience in customer service or a similar role, with strong verbal and written communication skills.
  • Ability to multitask and stay organized in a fast-paced environment, with empathy and problem-solving skills to handle customer concerns effectively.
  • Familiarity with CRM systems (e.g. Salesforce, Zendesk) is a plus.

The Benefits:

  • A supportive and collaborative team environment, with opportunities for career growth and skill development.
  • Flexible working hours (remote options available).

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