System Maintenance Professional

3 days ago

Guntur, Andhra Pradesh, India beBeetechnical Full time ₹ 80,00,000 - ₹ 1,99,99,999

Job Title: Technical Support Specialist

Job Summary:

The technical support specialist plays a vital role in ensuring the smooth operation of access control and CCTV systems. This includes installation, configuration, monitoring, and maintenance of software and hardware.

Key Responsibilities:

  • Configure and monitor access control and CCTV systems software and hardware
  • Provide technical assistance for security technology-related issues/outages
  • Diagnose and troubleshoot software and hardware issues pertaining to access control and CCTV systems
  • Offer remote support to internal clients on system configuration
  • Identify and analyze system failures and provide support to onsite technicians for break-fix
  • Track system issues through to resolution within agreed time limits
  • Elevate unresolved issues to relevant internal teams

Required Skills and Qualifications:

  • Bachelor's degree in electronics/computer science or equivalent qualification
  • Familiarity with access control and CCTV systems, experience in installation and maintenance an asset
  • Experience in CCURE 9000 and CCURE GO software and related hardware (e.g., iStar controller) and their integration
  • Experience in enterprise CCTV systems such as Intellicene (Cognyte/Verint), Symphia VMS, Genetec video solutions, etc.
  • Experience in Windows Server Operating Systems (e.g., Windows Server 2016, 2019)
  • Familiarity with SQL an asset
  • Proficiency in PowerShell programming

We offer a dynamic work environment that values innovation and teamwork. If you are a motivated individual with a passion for technology, we encourage you to apply for this exciting opportunity.

Ours is a company that prides itself on providing excellent customer service and support. We strive to build long-lasting relationships with our clients and partners, and we believe that our team members are the key to achieving this goal.

In addition to a competitive salary and benefits package, we offer opportunities for professional growth and development. Our training programs are designed to help you acquire new skills and stay up-to-date with industry trends.

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