Training Professional

2 days ago

Madurai, Tamil Nadu, India beBeeTraining Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title

A Training Officer is responsible for delivering new hire training and soft skills / Negotiation skill training.

  • Conduct new hire training and soft skills / Negotiation skill training
  • Complete monthly cyclic activities including refresher training, update training and PKT
  • Sensitize to training needs / understand learning requirements of different learning groups
  • Liaison with the Quality and Operations to identify, screen and execute process improvement plans
  • Execute training tasks / assignment on short notice
  • Deliver and contribute towards process improvement

Accountability for new hires performance during the OJT period, including attrition.

Roles and Responsibilities:

  • Conduct new hire training and soft skills / Negotiation skill training
  • Complete monthly cyclic activities including refresher training, update training and PKT
  • Sensitize to training needs / understand learning requirements of different learning groups
  • Liaison with the Quality and Operations to identify, screen and execute process improvement plans
  • Execute training tasks / assignment on short notice
  • Deliver and contribute towards process improvement
  • Take accountability for new hires performance during the OJT period, including attrition.

Functional/ Operational:

  • Monitor calls of each advisor every week, provide immediate feedback in case of failed call
  • Provide regular feedback regarding team performance and any issue that needs escalation
  • Document feedback signed off by concerned parties
  • Monitor calls across teams (cross monitoring) every month
  • Nominate and groom floorwalkers amongst the team regularly
  • Conduct process refreshers and Policy refreshers
  • Nominate advisors to conduct buzz sessions
  • Handle all escalation calls for the team
  • Share good calls & bad calls, create product level FAQ's
  • Nominate hall of fame & hall of shame for OJT Batch
  • Conduct buzz sessions for any updates and share new information with the team including targets for the day
  • Check login schedules
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance

Preferred Skills:

  • Strong communication skills in English

Critical Competencies:

  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task

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