Help Desk Associate

7 days ago


Gurgaon, Haryana, India REA Cyber City Full time

What You'll Do

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As a Technical Support Associate, you'll be part of our End User Computing team within the Tech and Data team. Your primary responsibility will be to provide outstanding tech support ensuring local and remote employees are happy and productive by empowering them with the best technology.

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Key Responsibilities

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  • Provide face-to-face and remote support for staff, including problem resolution, identification of consulting/IT project opportunities.
  • Offer technical support and advice on systems, devices, and user access management for REA Staff.
  • Encourage self-service for staff to resolve technical problems using engaging articles, digital dashboard content, automated macros within our ticket management platform.
  • Contribute to broader Enterprise Technology projects as required by Project Leads and teams.

Requirements

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We're looking for someone with a few runs on the board, 2-4 years of experience in a Tech Support role. You should have passion, genuine care and love for helping to solve tech issues, an exceptional work ethic, attitude and customer service outlook.

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Skills and Qualifications

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We require knowledge across Windows Desktop Platforms (Windows 10 & 11), Apple Mac Platforms (macOS & Linux fundamentals), Mobile platforms (iOS, Android). Basic understanding of network concepts, troubleshoot hardware and software issues, and Microsoft Active Directory is a must.



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