Help Desk Specialist

7 days ago


Gurgaon, Haryana, India Ticketmaster Full time

At Ticketmaster, we're seeking a highly skilled Help Desk Specialist to join our team. As a key member of our support function, you'll play a vital role in delivering exceptional customer service and ensuring that our fans receive timely and accurate assistance with their ticket-related queries.

In this dynamic and fast-paced environment, you'll be responsible for managing our intake queues daily, triaging requests into the corresponding categories, and collaborating with our teams across Live Nation Entertainment brands and markets to resolve fan inquiries efficiently.

You'll track and manage all in-flight requests, including agent requests, follow-ups, and error reports, ensuring that errors are cleared promptly and escalated to the Product and Development teams as required. Additionally, you'll provide leadership with weekly reporting on requests being processed, common themes, and error handling & platform SLAs.



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