Implementation Specialist

4 weeks ago


Mumbai, Maharashtra, India 2coms Full time
Job Title: Implementation Engineer

We are seeking a highly skilled Implementation Engineer to join our team at 2coms. As an Implementation Engineer, you will play a critical role in ensuring the successful implementation of our services and solutions.

Key Responsibilities:
  • Resolve and report on customer/vendor queries and problems of medium to large complexity.
  • Troubleshoot and quickly diagnose less complex problems in accordance with the Service Level Agreement (SLA) and key performance indicators.
  • Provide support on all technical problems within your area of expertise through the provision of telephone or online support.
  • Work with the customer/vendor/partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case by resolving it individually or escalating it in accordance with the SLA.
  • Deliver support service packages for the local customer community according to package specifications and gather feedback from customers for service improvement purposes.
  • Perform project management role for selected projects.
Requirements:
  • Fluent in English; other Asian languages will be an advantage.
  • Good knowledge of AIX, Linux, Windows Server.
  • Good knowledge of TCP/IP networking technologies, including routers, VPN, firewalls, etc.
  • Knowledge of Perl, Java, XML, Ant, Bash, JIRA, Amazon EC2, and Hudson is an asset.
  • Knowledge of SWIFT Systems SAA/SAG/SNL/API SDK and MicroGateway is an asset.
  • Knowledge of database and security technologies is an asset.
  • Knowledge of Alliance interfaces is an asset.
  • Strong analytical skills.
  • Excellent communication, coordination, and planning skills.
  • Ability to work under pressure at customer location.
  • A team player, willing to work in a multicultural environment.

We offer a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and experienced Implementation Engineer looking for a new challenge, please submit your application.



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