Customer Support Associate

4 days ago

Pune, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Customer Support Associate

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Support Associate. This role is responsible for providing prompt and effective responses via email, live chat, and web-based platforms.

The ideal candidate will excel at maintaining accurate records of customer interactions using CRM systems, specializing in digital support channels, ensuring timely follow-ups, and expertly identifying customer issues.

  • Multichannel Support: Provide efficient and courteous responses via email, live chat, and web-based communication channels, focusing on these digital interactions.
  • Record Keeping: Maintain accurate and detailed records of customer interactions using CRM systems, ensuring all information is current and accessible.
  • Timely Follow-ups: Ensure all follow-ups are conducted in a timely manner, proactively addressing customer needs and concerns.
  • Issue Identification: Skillfully identify customer issues through effective questioning and active listening, leading to accurate problem resolution.
  • Customer Satisfaction: Strive to deliver exceptional customer service, aiming for high levels of customer satisfaction and positive brand experiences.
Requirements and Qualifications
  • Proven experience in a customer support role, particularly with digital channels.
  • High school diploma or equivalent.
  • Ability to work in a fast-paced environment and meet deadlines.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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