Enterprise Application Support Specialist

16 hours ago

Vellore, Tamil Nadu, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Appian and Database Support Analyst Role

This is a challenging full-time role that requires relocation. We are seeking an experienced and proactive Appian and Database Support Analyst to ensure the smooth functioning, maintenance, and enhancement of our enterprise-grade applications.

The ideal candidate will have deep technical expertise combined with strong problem-solving and user communication skills. They will be responsible for supporting the application lifecycle, managing upgrades, ensuring service level agreements (SLAs) are met, and acting as a bridge between business users and technical teams.

  • Ensure business continuity of Appian applications and related databases.
  • Provide first-level support, including monitoring systems, handling routine issues, and performing triage.
  • Deliver detailed troubleshooting, bug identification, environment support, and workflow fixes.
  • Offer deep-dive technical analysis, architecture-level guidance, and complex integrations.

The successful candidate will also be responsible for managing and supporting application deployments, version upgrades, and infrastructure components. They will provide production support, resolve issues, and meet defined SLAs. Additionally, they will collaborate with stakeholders for requirement gathering and ensure alignment with business goals.

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