Product Specialist Trading
6 days ago
About the Role
SS&C Eze is seeking a highly skilled Product Specialist Trading to join our team. As a Product Specialist Trading, you will be responsible for becoming an expert in our Trading product and collaborating with buy-side and sell-side traders, R&D stakeholders, and Engagement Managers to ensure the SS&C investment suite remains an asset for our clients.
Key Responsibilities
- Manage a high volume of client connection and/or case requests
- Build relationships and work collaboratively with internal and external stakeholders
- Project scoping and case evaluation process
- Develop training materials and documentation for team members and internal groups
- Involvement with product and development teams to help guide functionality
- Help develop repeatable implementation plans to consistently and efficiently deliver against company, team, and individual goals critical to various projects
- Implement foundational elements of the SS&C Eze product suite with an emphasis on FIX and electronic trading
- Troubleshoot ambiguous software issues using internal resources and leveraging other product experts
Requirements
- Bachelors Degree and 3+ years in either a financial services or technology services technology support role
- Experience with FIX protocol (Financial Information Exchange) and/or electronic trading required
- Exceptional written and verbal communication skills required; Able to effectively communicate with clients and third parties to ensure smooth execution
- Network troubleshooting experience
- Strong organization skills and must be detail-oriented
- Consistent positive attitude, even when dealing with difficult situations
- Must be able to manage expectations on deliverables to internal and external stakeholders
- Ability to understand key interdependencies and impact of work
- A motivated individual who is proactive about completing tasks and picking up projects
Preferred Qualifications
- Intermediate SQL skills - comfortable composing complex queries to pull data and running statements to modify DB tables when necessary
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