
Collection Support Specialist
5 days ago
About the Opportunity
Are you looking for a career in collections or customer service? This is an excellent opportunity to join our 3rd Party Collections Process.
Key Responsibilities:
- Handle outbound and inbound calls for collections in line with client policies
- Follow up with customers on overdue accounts in a professional and persuasive manner
- Maintain accurate records of customer interactions and payment commitments
- Meet defined productivity and quality benchmarks
- Provide timely updates and escalate issues where necessary
Requirements:
- Minimum 1 year of experience in an International BPO voice process (preferably in collections or customer service)
- Strong command of spoken English with a neutral accent
- Excellent communication, negotiation, and interpersonal skills
- Ability to handle pressure and meet targets in a fast-paced environment
- Flexible to work in rotational shifts
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