Service Delivery Manager

4 days ago


Mumbai, Maharashtra, India Wipro Full time
Job Description

As a Service Delivery Manager at Wipro, you will play a crucial role in ensuring timely resolution of service requests from clients. Your primary responsibility will be to maintain and manage client software, hardware, and network infrastructure. This involves resolving issues, performing root cause analysis, and implementing action plans to ensure client satisfaction.

Key Responsibilities:
  • Ensure timely response to all service requests.
  • Solve complex problems through root cause analysis and implement effective solutions.
  • Maintain accurate records of tickets, including acceptance, resolution, and follow-up actions.
  • Collaborate with on-site teams for complex problem resolution and ensure timely client servicing.

Requirements:
  • Technical knowledge of various devices, networks, and systems.
  • Ability to work effectively under pressure and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.


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