Service Delivery Manager
1 week ago
Job Title: Service Delivery Manager
Location: Mumbai (Onsite)
Employment Type: Permanent
Experience: 7+ Years
Position Purpose:
Sivarsa is seeking an experienced Service Delivery Manager to oversee and manage second-level technical support for critical Payment Applications (IMPS, UPI, NEFT/RTGS, and AEPS). The role will ensure minimal downtime, efficient issue resolution, and a high level of customer satisfaction.
Key Responsibilities:
- Lead and guide the second-level technical support team (Support Engineers & Technicians) for Payment & Channel Applications.
- Act as an escalation point for complex technical issues unresolved at the first-level support.
- Manage and prioritize incident tickets, ensuring resolution within defined SLAs.
- Identify root causes of recurring issues and implement long-term solutions.
- Optimize resource allocation to balance workloads across the team.
- Maintain strong technical knowledge of IT systems, applications, and infrastructure.
- Collaborate with internal stakeholders and end-users to ensure customer satisfaction.
- Continuously improve technical support processes based on ITIL best practices.
- Ensure comprehensive documentation of incidents, resolutions, and processes.
- Identify training needs and arrange technical skill enhancement programs for the support team.
Required Skills:
- Network Management
- Server Management
- Databases (Oracle & SQL)
- Incident Management
- Java, .NET, and Log Application handling
- Solution-oriented approach towards application management
- Sound understanding of Payment Systems (IMPS, UPI, NEFT/RTGS, AEPS)
- ITIL Framework knowledge is a plus
Behavioral Competencies:
- Professionalism and sound judgment
- Respectful communication and conduct
- Drive for excellence and trust-building
- Entrepreneurial mindset with ownership attitude
- Strong teamwork and collaboration skills
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related discipline.
- Prior experience managing technical support for mission-critical financial/payment applications preferred.
-
IT Services Delivery Expert
2 days ago
Mumbai, Maharashtra, India NTT DATA Global Delivery Services Limited Full timeJob OverviewWe are seeking a highly skilled Cloud and Data Management Specialist to join our team at NTT DATA Global Delivery Services Limited.Key ResponsibilitiesDesign, architect, and build comprehensive data management workflows from end-to-end.Develop and implement technical solutions for disaster recovery, backup, and replication using various...
-
Service Delivery Manager
1 week ago
Mumbai, Maharashtra, India Live Conne Full timeJob Summary : We are seeking a highly organized and client-focused Service Delivery Manager to join our team. In this role, you will be responsible for overseeing the delivery of our services to clients, ensuring adherence to SLAs, and driving continuous improvement in our service delivery processes. You will act as the primary point of contact for clients,...
-
Service Delivery Engineer
2 days ago
Mumbai, Maharashtra, India NTT DATA Global Delivery Services Limited Full timeJob DescriptionWe are seeking a highly skilled Technical Services Implementation Engineer (L1) to join our team at N TT DATA Global Delivery Services Limited. As a key member of the Technical Services Implementation Engineering team, you will play a critical role in executing configurations, installations, and resolving break/fix events deemed less complex...
-
Service Delivery Manager
5 days ago
Mumbai, Maharashtra, India Tata Consultancy Services Full time**Job Overview**Tata Consultancy Services is seeking a highly skilled Service Delivery Manager to join our team. This role involves overseeing the delivery of IT services, ensuring high-quality results, and meeting customer expectations.
-
Managed Services Innovator
2 days ago
Mumbai, Maharashtra, India NTT DATA Global Delivery Services Limited Full timeWe are looking for a highly skilled Cloud Service Architect to join our team at NTT DATA Global Delivery Services Limited. The successful candidate will be responsible for developing and delivering Managed Services solutions that meet the needs of our clients.About the Job:Key Responsibilities include:Designing managed service solutions to meet client...
-
Managed Services Delivery Expert
2 days ago
Mumbai, Maharashtra, India NTT DATA Global Delivery Services Limited Full timeAbout the Role The Managed Services Cross Technology Engineer (L2) is an exciting opportunity to join our team and contribute to delivering exceptional IT services to our clients. As a key member of our team, you will be responsible for providing technical support, resolving complex incidents, and collaborating with other teams to achieve business...
-
Manager, Managed Services Client Delivery
2 weeks ago
Mumbai, Maharashtra, India NTT Corporation Full timeNTT is a leading global IT solutions and services organisation that brings together people data and things to create a better and more sustainable future In todays iNTTerconnected world connections matter more now than ever By bringing together talented people world-class technology partners and emerging innovators we help our clients solve some of the...
-
Manager - Corporate IT (Service Delivery)
3 weeks ago
Mumbai, Maharashtra, India ScaleneWorks Full timeKey Responsibilities Service Level Management: Manage complete service delivery for End User and Asset Management, ensuring adherence to security compliance, SLAs, and high-quality standards. ITSM Tool Management: Oversee changes, implementation and management of ITSM tools (BMC Helix, BCM) to streamline service operations and reporting. Cross-Functional...
-
Service Management Specialist
2 days ago
Mumbai, Maharashtra, India NTT DATA Global Delivery Services Limited Full timeYour Role at NTT DATAYou will be responsible for Service Management, Incident Management, Problem Management, Capacity Management, ensuring smooth operations and efficient service delivery. This role involves analyzing complex issues, implementing effective solutions, and optimizing processes to meet our clients' needs. Your expertise will play a crucial...
-
Senior Associate Service Delivery Specialist
2 days ago
Mumbai, Maharashtra, India NTT DATA Global Delivery Services Limited Full timeCompany OverviewNTT DATA is a renowned global leader in business and technology services, committed to helping clients succeed in an ever-changing digital landscape. With a presence in over 50 countries, our team of experts provides innovative solutions to drive business transformation, optimization, and growth.Job ResponsibilitiesThe Senior Associate...
-
Service Delivery Manager
6 days ago
Mumbai, Maharashtra, India Protium Full timeProtium: The CompanyWe are a full-service FinTech start up working to re-engineer the credit business in India using Data Science and Technology:**Our Approach**We focus on developing automation and digitization of workflows to create frictionless customer journeys. Our goal is to enable automatic evidence-based decision-making through the large-scale...
-
Regional Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India Caldic Full timePosition OverviewCaldic, a rapidly growing company with tripled revenues in five years, is investing in IT capabilities as part of its 2027 strategic plan. The IT function is globalizing and modernizing, leveraging a blend of in-house strategy and third-party service providers.The Service Delivery Manager (SDM) plays a key role in ensuring high-quality IT...
-
Managed Services Operations Expert
2 days ago
Mumbai, Maharashtra, India NTT DATA Global Delivery Services Limited Full timeAbout NTT DATANTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Our experts in over 50 countries are dedicated to helping clients innovate, optimize, and transform for long-term success.Job DescriptionThe Senior Associate Managed Services Operations Specialist plays a vital role in supporting...
-
Service Delivery Manager
6 days ago
Mumbai, Maharashtra, India Rentokil Initial Full timeJob Overview: Rentokil Initial is seeking a highly skilled and experienced Field Operations Executive to join our team in India. As a key member of our operations team, you will be responsible for delivering exceptional customer service and driving business growth.About the Role: In this role, you will be responsible for managing your assigned service areas,...
-
Regional Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India Caldic Full timePosition Overview Caldic, a rapidly growing company with tripled revenues in five years, is investing in IT capabilities as part of its 2027 strategic plan. The IT function is globalizing and modernizing, leveraging a blend of in-house strategy and third-party service providers. The Service Delivery Manager (SDM) plays a key role in ensuring high-quality IT...
-
Regional Service Delivery Manager
5 hours ago
Mumbai, Maharashtra, India Caldic Full timePosition OverviewCaldic, a rapidly growing company with tripled revenues in five years, is investing in IT capabilities as part of its 2027 strategic plan. The IT function is globalizing and modernizing, leveraging a blend of in-house strategy and third-party service providers.The Service Delivery Manager (SDM) plays a key role in ensuring high-quality IT...
-
Managed Services Professional
2 days ago
Mumbai, Maharashtra, India NTT DATA Global Delivery Services Limited Full timeJob Description:NTT DATA Global Delivery Services Limited is a leading provider of IT services and solutions. We are currently seeking a Managed Services Professional to join our team.Main Responsibilities:- Manage and maintain our clients' infrastructure, including servers, networks, and applications.- Monitor and respond to incidents and requests,...
-
IT Service Delivery Expert
2 days ago
Mumbai, Maharashtra, India NTT DATA Global Delivery Services Limited Full timeAbout UsNTT DATA is a global leader in IT services and consulting. Our mission is to help our clients innovate, optimize, and transform for long-term success.We have a diverse team of experts in over 50 countries, working together to deliver innovative solutions that meet the needs of our clients.The RoleWe are seeking a Managed Services Cross Technology...
-
Mumbai, Maharashtra, India Shoppers Stop Full timeJob Summary: The IT Service Delivery Manager is responsible for overseeing and managing the delivery of IT services to clients, ensuring that all service level agreements (SLAs) are met and that service operations run smoothly. This role involves coordinating with cross-functional teams, monitoring performance metrics, and implementing strategies to enhance...
-
Mumbai, Maharashtra, India Shoppers Stop Full timeJob Summary: The IT Service Delivery Manager is responsible for overseeing and managing the delivery of IT services to clients, ensuring that all service level agreements (SLAs) are met and that service operations run smoothly. This role involves coordinating with cross-functional teams, monitoring performance metrics, and implementing strategies to enhance...