Music Listener Growth Strategist

2 days ago

Salem, Tamil Nadu, India beBeeRetention Full time ₹ 30,00,000 - ₹ 60,00,000
Job Description:

We are seeking a highly skilled and data-driven professional to join our team as a Retention Manager.

This role is pivotal in preventing user churn and reactivating lapsed listeners. You will work closely with the main lifecycle team to ensure a seamless user experience.

You will be responsible for identifying at-risk users, understanding the root causes of dissatisfaction, and developing strategies to save or bring back these users.

Key responsibilities include championing qualitative insights, designing and launching proactive campaigns, owning win-back campaigns, and measuring what matters.

  • Identify Churn Signals: Work with the data team to leverage predictive models and your own analysis to identify listeners showing signs of disengagement or a high risk of churning.
  • Champion Qualitative Insights: Directly engage with at-risk users through surveys and interviews to uncover the root causes of dissatisfaction, forming powerful, testable hypotheses for your campaigns.
  • Design & Launch 'Save' Campaigns: Develop and execute proactive, multi-channel campaigns triggered by at-risk behavior. Your goal is to re-engage them before they hit the cancel button.

The ideal candidate has 4-7 years of focused experience in churn management, user reactivation, or save strategies. They must be an innovative problem-solver, hands-on campaign executor, analytically sharp, experimenter-minded, and passionate about music.

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