Senior Salesforce Technical Expert

5 days ago

Tiruppur, Tamil Nadu, India beBeeDeveloper Full time ₹ 94,44,000 - ₹ 1,24,19,000
Software Developer Role

We are seeking a skilled Software Developer to join our team.

About Us:

We are a leading airline with a strong commitment to innovation and customer service. We operate in a fast-paced environment where technology plays a critical role in driving business success.

Key Responsibilities:

  • Collaborate cross-functionally with business and IT teams to deliver high-quality software solutions.
  • Champion development and integration standards, best practices, and related deliverables.
  • Design, configure, and deploy changes to permissions, roles, and other standard metadata as required.
  • Work closely with the Salesforce Process Architect and related IT teams to ensure designs adhere to Salesforce best practices and are built for scalability.
  • Support business product owners in story development to ensure requirements on technical stories are appropriately detailed.
  • Participate in the creation of documentation to ensure that no component or process is a closed system.
  • Optimize and improve existing Salesforce implementations so that every team achieves maximum benefit from their investment.
  • Stay up-to-date with new features added to Salesforce's products and aid the business in regression testing as needed.

Requirements:

  • Bachelor's degree in information systems, Computer Science or related field.
  • 3 years of enterprise experience developing Salesforce.com products.
  • A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle.
  • Experience in Service Cloud-Must implementation.
  • Understanding of object-based model, governor limits in Salesforce.
  • Experience in working with async and sync processes.
  • Proficient in advanced admin features - Example: flows, Dynamic forms.
  • Good understanding and hands-on experience - Object-oriented programming, advanced use of Service Cloud and Messaging in App on Web with Einstein bots.
  • Works well with individuals at all levels of Salesforce experience.
  • Deep familiarity with how to troubleshoot integrations- GTH in the UI and when to lean on developers' support.
  • Understand how to get to the root cause of user issues within Salesforce.
  • Robust experience in Service Cloud features in an operationally critical context.
  • Embraces diverse people, thinking, and styles.
  • Consistently makes safety and security, of self and others, the priority.
  • Live chat/Msg Experience- Must.
  • Flow-Must (Detailed exp, no Lightning Flow).
  • Troubleshooting understanding (User support)- Good to have.

Preferred Qualifications:

  • Exposure to diverse lines of business using Salesforce in different ways.
  • Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution.
  • Unafraid to offer suggestions if there may be a more efficient way to do something.

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