Customer Support Specialist

1 day ago


Thoothukudi, Tamil Nadu, India beBeeSupport Full time ₹ 42,00,000 - ₹ 45,00,000

Job Role: A dynamic blend of customer support and candidate outreach, focusing on resolving issues and enhancing the overall candidate experience.

About Us / Benefits

  • Comprehensive Health Insurance: We offer a 4 lakh sum insured policy that covers self, children, and spouse. Enjoy unlimited free tele-doctor consultations with 15 different specialties for you and your family members, including mental health services.
  • Flexible Work Arrangement: With our remote setup perk, you can work from anywhere effortlessly. You'll receive a Rs. 10,000 stipend to decide how you want to use it - yours to keep
  • Recognition and Rewards: Earn EngageWith points for recognitions from team members and special events like anniversaries and birthdays. Redeem these points for various rewards and recognitions.

Responsibilities:

  1. Act as a candidate champion, addressing inquiries and resolving issues via email or chat.
  2. Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  3. Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  4. Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  5. Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  6. Create and maintain support documentation to streamline common and recurring questions.
  7. Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  8. Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.


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