Chief Technology Infrastructure Strategist

3 days ago

Kanpur, Uttar Pradesh, India beBeeObservability Full time

Role Summary:

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  • We are seeking a highly skilled and experienced individual to lead our Technology Infrastructure and Applications Observability Practice. The successful candidate will oversee a multidisciplinary team across Operations, Site Reliability Engineering (SRE), Engineering, and Client Engagement.
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The ideal candidate will bring a strong mix of technical depth, strategic thinking, and executive communication skills, along with a passion for showcasing the business impact of infrastructure insights through data storytelling and intelligent dashboards.

">Key Responsibilities:">
  • Leadership & Strategy
  • Lead the Observability Practice spanning infrastructure and application monitoring, log & trace analytics, AIOps, and SRE automation.
  • Develop and drive the roadmap for next-gen observability leveraging AI/ML, causal analysis, and predictive intelligence.
  • Collaborate with CIO, platform, and application teams to align observability strategies with business outcomes.
  • Operations & SRE
  • Manage end-to-end operations for Network and Cloud Infrastructure and ensure key KPIs and SLAs are met as per the ITSM practice on Snow.
  • Drive effective Change Management from overall Monitoring Ops standpoint.
  • Manage real-time monitoring, incident response, and proactive alerting for critical infrastructure and applications.
  • Ensure key KPIs like uptime, latency, Traffic, Errors, Saturation are met as per MSAs and Business requirements.
  • Establish and refine SRE principles to improve reliability, reduce toil, and enforce SLAs/SLOs.
  • Drive root cause analysis (RCA), resilience testing, and postmortems.
  • Ensure End user incidents are in check and any deviation w.r.t User Experience is worked upon.
  • Engineering & Innovation
  • Oversee the build-out of observability pipelines and integrations (e.g. with Datadog).
  • Innovate with AI/ML-based anomaly detection, automated remediation, and observability-as-code.
  • Influence platform instrumentation and telemetry design across environments (on-prem, cloud, hybrid).
  • Client & Stakeholder Engagement
  • Serve as a strategic advisor and partner to business stakeholders, product leaders, and client teams.
  • Own the design and delivery of Executive Dashboards, Health Summaries, and Business Impact Reports.
  • Ensure observability solutions reflect client pain points and deliver measurable improvements.

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