Senior Operations Manager

1 day ago

Mount Abu, Rajasthan, India beBeeOperations Full time ₹ 35,00,000 - ₹ 70,00,000
Job Opportunity for Senior Operations Manager

We are seeking a proactive and experienced leader to oversee the management of a team handling Background Verification processes.

This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while maintaining service quality and compliance.

  • Lead, motivate and supervise a team of BGV operations executives.
  • Monitor live and recorded calls to ensure quality, accuracy and compliance with client-specific and internal standards.
  • Oversee the timely closure of verification cases while ensuring adherence to defined TATs.
  • Provide ongoing coaching, feedback and performance evaluations to improve individual and team performance.
  • Handle escalations effectively and coordinate with internal departments.
  • Ensure strict adherence to data privacy, confidentiality and security protocols.

Key Requirements

  • A degree in any discipline.
  • 3-5 years of experience in an operations environment, preferably in Background Verification or the BPO industry.
  • Strong verbal and written communication skills.
  • Proficiency in MS Excel and operations monitoring tools.
  • High attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Why Choose This Opportunity

  • Be part of a company with a strong reputation in the industry.
  • Lead a diverse team in a collaborative and growth-driven environment.
  • Work in a dynamic, fast-paced environment where your ideas and contributions have a meaningful impact.

About Us:

This company has a strong reputation in the industry and offers a collaborative work environment.

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