Data Solutions Specialist

2 days ago

Thiruvananthapuram, Kerala, India beBeeData Full time ₹ 1,20,00,000 - ₹ 1,80,00,000
Job Title:

Customer Solutions Expert

Job Description

As a Customer Solutions Expert, you will play a vital role in helping organisations manage, secure, and optimise their data with our AI-powered self-service data management software.

You will be responsible for working closely with customers to onboard our software products into their environments, configure them, maintain them, and integrate them with their applications and data repositories.

Key responsibilities include managing network security, cybersecurity, and ensuring the smooth operation of all technical aspects of our software.

Additional key responsibilities include providing remote and sometimes in-person technical support for all Data Dynamics products installed in enterprises, answering common questions regarding installation, operation, configuration, customisation, performance, and usage for our products.

Other key responsibilities include applying diagnostic techniques to identify problems, investigating causes, and recommending solutions. You will also document problems, diagnostic actions performed, customer interactions, and next steps, and solutions implemented in the knowledge base.

Key skills required for this role include excellent communication and problem-solving skills, as well as the ability to work collaboratively with clients to understand their needs, provide solutions, and ensure satisfaction with our products and services.

Key Responsibilities
  • Manage and take ownership of customer goals, milestones, initiatives, and issues from beginning to resolution.
  • Implement and configure Data Dynamics software in customers' environments.
  • Operate and use Data Dynamics software in customers' environments to achieve customers' objectives.
  • Develop and run custom reports for customers using data from Data Dynamics software and integrating it with other data repositories in the customer environment.
  • Integrate Data Dynamics software with other applications and processes within customer environments leveraging APIs and automation development.
  • Provide technical support and assistance to customers to resolve technical and product issues.
  • Advise and educate customers to ensure a complete solution to their technical or product issues and questions.
  • Deliver a positive customer experience according to Data Dynamics standards.
  • Escalate more complex customer technical issues to product and development teams while maintaining communication with the customer.
  • Advocate for the customer by providing feedback into any relevant team within Data Dynamics.

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