Customer Service Regional Manager

2 weeks ago


Kolkata, West Bengal, India Vodafone Idea Full time
Job Description

Vodafone Idea is an equal opportunity employer committed to diversifying its workforce.

We are seeking a skilled Regional Account Service Manager to support and execute the service strategy, ensuring benchmark levels of service and collections across the customer life cycle for an identified set of strategic accounts.

  • Drive net promoter score and CSAT index across segments.
  • Proactively ring fence the customer base and drive customer engagement programs.
  • Lead service improvement and development plans to enhance revenue through various CVM campaigns.

The ideal candidate will have a university degree, MBA, and ITIL certification. They will also possess strong influencing, negotiation, and communication skills, with prior experience in B2B or telecom B2B.


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