Global Customer Experience Specialist

2 weeks ago

Chomu, India beBeeCustomerService Full time ₹ 3,24,000 - ₹ 4,20,000
Job Title: International Customer Service ProfessionalWe are seeking a skilled and motivated individual to fill the role of International Customer Service Professional. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.Job Responsibilities:
  • Customer Support: Handle international customer calls efficiently and professionally, providing solutions that meet their needs.
  • Troubleshooting: Troubleshoot issues and escalate complex problems when necessary, ensuring timely resolutions.
  • Call Handling: Follow established call handling protocols and maintain high-quality standards.
  • Record Keeping: Maintain accurate and detailed records of interactions.
  • Performance Metrics: Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.
Required Skills and Qualifications:
  • Excellent English communication skills with no grammatical errors or miscommunication.
  • Self-motivated and passionate about delivering exceptional customer experiences.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving skills and ability to think critically.
Benefits:
  • Salary: 27K – 35K CTC per month
  • Performance-based incentives
  • Location: Jaipur
Additional Information:
  • Language requirements: Excellent English communication skills
  • Number of positions available: 50+

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