Service Coordinator

4 weeks ago


Ahmedabad, Gujarat, India Rentokil Initial Full time

Rentokil Initial is a leading international business services company with a presence in 70 countries. We strive to protect people and enhance lives by providing expert services in pest control, hygiene, and interior spaces. Our culture values equality, fairness, and customer satisfaction. We live by our values of Service, Relationships, and Teamwork, which were identified by our colleagues worldwide.

Key Responsibilities:

  • Develop proficiency in handling internal company software platforms, including iCABS and ServiceTrak.
  • Organize schedules and plan service requirements for all technicians within the branch.
  • Prioritize due-for-renewal visits, enquiries, call outs, and complaints.
  • Liaise with Sales and Service teams to accommodate urgent service visit appointments.
  • Ensure customer service-related complaints or termination notifications are addressed promptly.
  • Manage service documentation and follow up on customer/technician feedback.
  • Update service data from dockets, log cards, and service orders into business systems.
  • Support the transition from paper-based to digital planning and documentation.
  • Review service reports with OE and BM, highlighting areas of concern.
  • Monitor service productivity and efficiency-related KPIs.

Requirements:

  • Minimum graduation with 1-3 years of relevant experience in managing teams.
  • Basic computer skills for reporting and work management.
  • Effective communication skills for speaking with external customers and internal technicians.
  • Knowledge of the territory handled for planning.

Benefits:

  • Basic Pay
  • Group Mediclaim Insurance Policy
  • Attractive Incentive
  • Equal Opportunities


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