Technical Hardware Specialist

2 weeks ago

Hyderabad Secunderabad Telangana Pune Chennai, India beBeeTechnician Full time US$ 60,000 - US$ 1,20,000
Role Overview

This role involves working a dynamic schedule that may include evenings, weekends, and public holidays in our retail store. Reliability is key to meeting business needs, in accordance with local laws and any approved accommodations.

Key Responsibilities
  • Have prior experience in retail or sales, or equivalent work history.
  • Demonstrate the visual inspection and fine motor skills necessary for safe hardware repairs.
  • Be adept at troubleshooting hardware and software issues within a customer service environment.

PREFERRED QUALIFICATIONS

Tech Expertise and Customer Focus
  • You can:
  • Display technical knowledge of Apple products and services, including repair capabilities.
  • Effectively analyze problems and follow troubleshooting steps to identify the root cause of an issue.
  • Navigate complex customer service challenges with empathy and strong interpersonal skills.
  • Apply an action-oriented approach, prioritizing the best interests of customers and the company.
  • Work efficiently in a fast-paced environment, managing multiple tasks under pressure.
  • Communicate effectively, tailoring your style to various audiences.
  • Collaborate and motivate team members and partners to achieve shared goals.
  • Contribute to team development by sharing expertise and insights.
  • Regularly handle, lift, and move merchandise safely.

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