Operations Manager
2 weeks ago
About HR Yaar
We are a dynamic organization with a commitment to delivering exceptional customer experiences.
Salary Information:
The estimated salary for this role is ₹10,00,000 per annum, commensurate with experience and qualifications.
Job Description:
We are seeking an experienced Operations Manager to lead our Global Liner Support team. The successful candidate will have a proven track record in customer service management, preferably in the shipping or logistics industry.
Key Responsibilities:
- Lead and mentor a team of customer service representatives handling inquiries from shipping lines across various countries.
- Serve as the primary point of contact for clients, addressing their inquiries, resolving issues, and maintaining strong relationships.
- Develop and implement service policies, procedures, and best practices to streamline operations and improve efficiency.
- Monitor and analyze service metrics to identify areas for improvement and implement corrective actions.
- Communicate regularly with senior management, providing updates on customer service performance, key issues, and strategic initiatives.
Required Skills and Qualifications:
- 7 years of experience in customer service management, preferably in the shipping or logistics industry.
- Strong leadership skills with the ability to inspire and motivate teams to achieve goals.
- Excellent communication and interpersonal skills, with proficiency in English.
- Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights.
- Knowledge of international shipping regulations, processes, and industry best practices.
- Proficiency in CRM software and other relevant tools for managing customer interactions and tracking performance metrics.
Benefits:
- A competitive salary package.
- A collaborative and dynamic work environment.
- Ongoing training and development opportunities.
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