Network Security Specialist

6 days ago


Chennai, Tamil Nadu, India Movate Full time
Job Title: Network Security Engineer

We are seeking a highly skilled Network Security Engineer to join our team at Movate. As a Network Security Engineer, you will be responsible for handling first-level calls and cases from Enterprise customers, managing case ownership, documentation, and customer management.

Key Responsibilities:

  • Handle first-level calls and cases from Enterprise customers
  • Manage case ownership, documentation, and customer management
  • Drive case progression as per the SLA
  • Utilize tools and systems to work with relevant groups in the client organization for case progression and updates
  • Manage backlogs and meet customer expectations
  • Work on pending cases and drive towards closure
  • Periodic follow-up as per SLA defined by the client
  • Adhere to process guidelines specified for the defined environment
  • Create knowledge base articles when opportunities arise
  • Contribute to knowledge sharing forums
  • Improve customer experience and build relationships

Technical Requirements:

  • 2+ years of experience in data networking, routing, and switching
  • Network security experience is a must
  • Good understanding of OSI Model, TCP/IP protocol suite, and VLANS
  • Experience in IPSEC VPN, SSL-VPN, NAT, GRE, and routing protocols
  • Knowledge of authentication protocols and working knowledge of Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, and Palo Alto Networks
  • Experience with troubleshooting tools like Sniffer, Ethereal, and Wireshark

Preferred Certifications:

  • CCNA, CCNP, Checkpoint Certification, CCSP, and PCNSE certifications

About Movate:

Movate is a global customer experience and technology consulting services provider. We are a digital transformation partner of choice for our clients, helping them succeed through intelligent automation-led outcomes.



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