Operations Excellence Director

4 days ago


Hubli, Karnataka, India beBeeManager Full time ₹ 25,00,000 - ₹ 35,00,000

Job Overview

As a key member of the Operations team, you will oversee a group of Operations Leads and ensure exceptional customer satisfaction. Your role involves coordinating with design and production teams to maintain alignment with committed project timelines.

Key Responsibilities:
  • Own the customer experience from booking to handover, serving as the primary point of contact for any issues or concerns.
  • Collaborate with cross-functional teams to resolve problems efficiently and empower team members to address issues on the ground.
  • Lead and develop a high-performing team by hiring top talent and fostering a culture of empowerment and growth.
  • Maintain adherence to defined processes, SOPs, and standards to deliver a standardized customer experience.
  • Oversee customer move-in timelines, CSAT scores, and escalation resolution rates.

Requirements:

  • Prior education from reputable institutions (NIT, BITS, IIT, MBA from IIM, or Tier 1 B-schools).
  • 7-12 years of experience in startups or operations within similar industries.
  • Demonstrated people management skills with direct team reporting experience.
  • Excellent attention to detail and strong written and oral communication skills.
  • Structured thought process and analytical ability to thrive in fast-paced environments.
  • Ability to manage strategic partnerships and alliances to drive maximum project reach.


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