
Workplace Culture Ambassador
1 day ago
The Role
We are seeking a skilled HR professional to serve as the bridge between employees and management in our fast-paced BPO environment. As an Employee Relations Specialist, you will be responsible for resolving conflicts, guiding managers, and ensuring that our people feel supported while policies and labor laws are upheld.
Your Impact
This role has a direct impact on trust, culture, and employee well-being. You will work closely with employees, managers, and the legal team to promote fairness, respect, and compliance throughout the organization.
Responsibilities
- Serve as the first point of contact for employee grievances, complaints, and disputes
- Conduct fair and impartial investigations into harassment, misconduct, or policy violations
- Guide managers on disciplinary procedures and conflict resolution strategies
- Ensure compliance with company policies and Indian labor laws
- Maintain accurate and confidential case records
- Review and update HR policies related to workplace conduct and relations
- Partner with the legal team on complex employee relations cases
- Drive initiatives that promote fairness, respect, and employee trust
Requirements
- 2–3 years of proven employee relations experience, ideally in the BPO industry
- Strong skills in conflict resolution and mediation
- In-depth understanding of Indian labor laws
- Excellent communication, negotiation, and interpersonal abilities
- High degree of empathy, discretion, and professionalism
- Strong analytical and problem-solving skills
- Willingness to work night shifts to align with U.S. operations
Culture Fit
We are looking for someone who is driven to foster a workplace where fairness, respect, and compliance thrive. If you share our values and have a passion for creating a positive work environment, we'd love to hear from you.
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