Voice Process Specialist

2 weeks ago

Solapur, Maharashtra, India beBeeInternational Full time ₹ 50,00,000 - ₹ 80,00,000

The Role of International Voice Process Analyst

Job Description:

We are seeking a highly motivated and organized individual to join our team as an International Voice Process Analyst. This is an exciting opportunity to work with a dynamic organization and be a part of a global customer experience and technology consulting services provider.

In this role, you will be responsible for reviewing new orders for accuracy and completeness, processing new orders on a web-based system, clarifying customer enquiries, maintaining service levels and high levels of accuracy, and placing orders with our partners on a web-based order processing system. You will also be responsible for monitoring the status of these orders, taking appropriate action depending on the status, and ensuring that customer requirements are met on a timely basis.

You will work in a fast-paced environment with limited supervision, utilizing your problem-solving skills to resolve issues efficiently. Your ability to learn new concepts quickly and adapt to changing situations will be essential in this role.

Key Responsibilities:

  • Reviewing new orders for accuracy and completeness
  • New order processing on a web-based system
  • Customer enquiry clarifications
  • Maintaining service levels and high levels of accuracy
  • Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
Required Skills and Qualifications:

To be successful in this role, you will need to possess excellent communication and organizational skills, with the ability to work accurately and efficiently in a fast-paced environment. You will also need to have a strong attention to detail, with the ability to identify and resolve issues promptly.

Technical Skills:

  • Experience entering data using an alphanumeric keyboard and verifying/proofing entered data
  • Skill in reviewing, proofing and verifying data
  • Able to learn new concepts quickly
  • Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver
  • Knowledge of basic computer operations
  • Strong organizational skills
  • Highly motivated in the performance of sometimes repetitive duties with very low room for error.
Benefits:

We offer a competitive compensation package, including medical benefits, paid time off, and opportunities for professional growth and development.

Others:

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment where everyone has the opportunity to succeed.

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