Salesforce Expert

2 days ago

Rajkot, Gujarat, India beBeeConsultant Full time ₹ 90,00,000 - ₹ 1,50,00,000
Transform Your Career with a Salesforce Lead Consultant Role

Are you a skilled professional seeking a challenging opportunity to lead and implement advanced contact center solutions leveraging Salesforce, Amazon Connect, and AWS Lambda?

This is an exceptional chance for a highly motivated individual to join our team as a Salesforce Lead Consultant. In this role, you will be responsible for designing, configuring, and deploying cutting-edge contact center solutions that meet the evolving needs of our clients.

Key Responsibilities:

  • Design and implement end-to-end Service Cloud Voice & Amazon Connect CTI Adapter solutions.
  • Configure CTI features such as screen pop, IVR, call routing, call recording, and reporting integrations.
  • Develop and integrate AWS Lambda functions with Amazon Connect.
  • Customize functionality using Open CTI interface.
  • Collaborate with stakeholders to capture requirements and deliver scalable solutions.
  • Ensure seamless integration of voice, digital, and CRM workflows for optimized agent productivity.
  • Provide best practice guidance, governance, and performance optimization.
  • Mentor junior consultants and work cross-functionally with Salesforce and AWS teams.
  • Lead at least one full lifecycle Service Cloud Voice & Amazon Connect implementation.

Required Skills and Qualifications:

  • 6+ years of experience in Salesforce consulting (Service Cloud focus).
  • Salesforce Administrator and Service Cloud Consultant certified.
  • Proven Service Cloud Voice implementation experience.
  • 1+ full lifecycle Amazon Connect CTI Adapter implementation.
  • Hands-on AWS Lambda + Salesforce integration experience.
  • Strong knowledge of Open CTI customization.
  • Excellent client engagement, problem-solving, and stakeholder management skills.

PREFERRED SKILLS:

  • Experience with Einstein Bots, Digital Engagement, and Omni-Channel.
  • Familiarity with AWS ecosystem (S3, Lex, Polly).
  • Knowledge of Salesforce DevOps and CI/CD.

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