
Operate and Enhance ServiceNow
22 hours ago
Job Title: ServiceNow Lead / Admin
Remote work available, full-time position with overlap: 4–5 hours PST (9:30 PM–2:30 AM IST)
7+ years of relevant experience required.
We are seeking a ServiceNow Lead and a ServiceNow Admin to oversee and optimize our ServiceNow platform across modules including ITSM, HRSD, FSM, ITOM, and ITAM. The role involves leading system administration, platform upgrades, automation, catalog design, workflow optimization, and stakeholder engagement across HR, IT, and Facilities departments.
Main Responsibilities:
- Manage configurations, catalog items, flows, and SLAs.
- Lead knowledge transfer sessions, audits, and configuration governance.
- Drive automation, performance tracking, and cross-functional workflows.
- Ensure audit readiness and support compliance efforts.
- Coordinate with vendors and internal teams for roadmap planning.
Requirements:
- 7+ years' experience with ServiceNow modules.
- Expertise in Flow Designer, scripting, ACLs, and integration.
- Strong experience with metrics, SLAs, upgrades, scoped apps, and data handling.
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