HRO Processing Assistant
4 weeks ago
At Alight Solutions, we're seeking a highly skilled HRO Processing Assistant to join our team. As a key member of our operations team, you will play a critical role in ensuring timely and accurate information delivery to our clients.
Key Responsibilities:- Identify process improvements and recommend solutions to enhance efficiency and quality.
- Work closely with leads and other team members to resolve participant issues and maintain high-quality standards.
- Contribute to meeting client Service Level Agreements (SLAs) and performance goals.
- Develop and maintain internal and client-defined quality scores.
- Prioritize work efficiently and produce a high volume of work within performance standards.
- Ensure proper documentation and follow-up on tasks and projects.
- Articulate complex client plans and provisions in a simplified manner.
- Help identify issues, process delays, and quality problems and recommend solutions.
- Bachelor's degree in B.Com, B.A, BBA (No Full-time MBA/MCA/B Tech/BE/B Ed).
- 5-8 years of work experience in Insurance Claims/Medical Claims and Backend Operations.
- Excellent verbal and written communication skills.
- Basic computer knowledge (MS-Office, Excel).
- Good analytical skills and attention to detail.
We provide a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization. Our commitment to diversity, equity, and inclusion is reflected in our welcoming and inclusive work environment.
Alight Solutions is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.
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