
Customer Engagement Specialist
18 hours ago
Job Overview:
We are seeking a highly skilled professional to fill the role of Customer Engagement Specialist. This key position requires an individual who can provide exceptional customer service in a fast-paced environment, utilizing strong communication and interpersonal skills to deliver outstanding results.
Key Responsibilities:
- Assist clients in a professional and friendly manner, providing personalized support both in person and over the phone.
- Handle customer inquiries regarding services, pricing, and appointments with poise and professionalism.
- Manage scheduling, confirmations, and follow-ups for appointments, ensuring seamless execution.
- Resolve customer complaints or escalate issues to the concerned department in a timely and effective manner.
- Maintain accurate client records and update the CRM system, guaranteeing data integrity.
- Coordinate with internal teams, doctors, therapists, and operations to ensure a smooth client experience.
- Collect client feedback and share insights to improve service quality and enhance the overall client journey.
- Support in client engagement activities, events, and promotional campaigns, promoting our brand values and mission.
Requirements:
- Exceptional communication and interpersonal skills, enabling strong relationships with clients and colleagues alike.
- Able to work in a fast-paced environment, adapting to changing priorities and deadlines.
- Ability to maintain confidentiality and handle sensitive information with utmost care.
- Proficient in using CRM systems, ensuring efficient data management and analysis.
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