Customer Engagement Specialist

18 hours ago


Manjeri, Kerala, India beBeeEngagement Full time ₹ 1,80,000 - ₹ 2,40,000
Customer Engagement Specialist

Job Overview:

We are seeking a highly skilled professional to fill the role of Customer Engagement Specialist. This key position requires an individual who can provide exceptional customer service in a fast-paced environment, utilizing strong communication and interpersonal skills to deliver outstanding results.

Key Responsibilities:

  • Assist clients in a professional and friendly manner, providing personalized support both in person and over the phone.
  • Handle customer inquiries regarding services, pricing, and appointments with poise and professionalism.
  • Manage scheduling, confirmations, and follow-ups for appointments, ensuring seamless execution.
  • Resolve customer complaints or escalate issues to the concerned department in a timely and effective manner.
  • Maintain accurate client records and update the CRM system, guaranteeing data integrity.
  • Coordinate with internal teams, doctors, therapists, and operations to ensure a smooth client experience.
  • Collect client feedback and share insights to improve service quality and enhance the overall client journey.
  • Support in client engagement activities, events, and promotional campaigns, promoting our brand values and mission.

Requirements:

  • Exceptional communication and interpersonal skills, enabling strong relationships with clients and colleagues alike.
  • Able to work in a fast-paced environment, adapting to changing priorities and deadlines.
  • Ability to maintain confidentiality and handle sensitive information with utmost care.
  • Proficient in using CRM systems, ensuring efficient data management and analysis.


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