Operations Manager

3 weeks ago

Bengaluru, Karnataka, India Prasuma Full time
Job Summary

We are seeking a highly skilled Operations Manager to oversee the operational performance of multiple dark stores and kitchens within a designated territory. The ideal candidate will be responsible for ensuring operational excellence across locations with a strong focus on delivery performance, inventory management, and supply chain efficiency.

Key Responsibilities:
  • KPI Ownership: Take ownership of key performance indicators (KPIs) including On-Time Delivery (OTD) rates, inventory turnover, and overall operational efficiency for the assigned territory.
  • On-Time Delivery Management: Ensure all dark stores and kitchens within the area meet or exceed OTD targets by streamlining delivery processes and addressing any bottlenecks or delays.
  • Inventory Management & Forecasting: Oversee inventory levels at all locations in the territory, ensuring accuracy and timely replenishment. Use forecasting models to predict demand and optimize stock levels.
  • Supply Chain Planning: Collaborate with the supply chain team to ensure efficient planning, product replenishment, and logistics coordination for each store and kitchen in the area.
  • Territory Coordination: Act as the key liaison between the corporate office, logistics, and store/kitchen managers within the assigned territory, ensuring smooth communication and operations.
  • Dark Store/Kitchen Management: Supervise and support dark stores and kitchen managers, ensuring they follow best practices in order management, inventory control, and customer service excellence.
  • Operational Efficiency & Process Improvement: Identify inefficiencies in the supply chain, delivery operations, or store processes and implement solutions to improve overall performance in the area.
  • Reporting & Analytics: Generate and analyze performance reports related to delivery times, inventory levels, and supply chain health. Present findings and recommendations to the senior operations team for strategic improvements.
  • Team Leadership & Development: Provide guidance and leadership to store and kitchen managers, fostering a culture of continuous improvement, accountability, and high performance.

Requirements:
  • Bachelor's degree in Operations Management, Supply Chain Management, Logistics, or a related field.
  • Proven experience in managing operations across multiple locations with a strong understanding of logistics and supply chain management.
  • Strong leadership skills with experience in KPI ownership and performance management.
  • Proficiency in supply chain, inventory, and logistics management tools and software.
  • Excellent communication, coordination, and team management skills with a focus on achieving operational targets.
  • Ability to work in a fast-paced environment and make data-driven decisions.

This role is essential in ensuring operational excellence across multiple locations, driving the success of our delivery operations, and maintaining efficient supply chain management. If you are passionate about leading teams and optimizing operations, we invite you to apply.

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