Network Support Specialist
1 week ago
Job Description
As a Network Support Engineer at Tata Consultancy Services, you will be responsible for providing expert-level support for our wireless network infrastructure. This includes troubleshooting, maintaining, and optimizing our wireless network systems to ensure seamless connectivity and high-performance network operations.
Responsibilities
- WiFi Technology Expertise
Have in-depth knowledge of WiFi technology, including CISCO configurations and deployment of WiFi controllers and SSID configurations.
Key Skills
* Expertise in WiFi technology
* Configuration and deployment of WiFi controllers and SSID configurations
* Virtual controller and SD Fabric setups
* Access Point integration - Site Survey and Network Optimization
Conduct site surveys to identify and optimize wireless network coverage and performance. Fine-tune wireless networks for optimal RF signaling and minimize dead spots.
Key Skills
* Site survey
* DC rack setup
* Fine-tuning wireless networks
* RF signaling - Documentation and Procedures
Create and maintain accurate documentation, including design documents, knowledge base articles, and standard operating procedures. Adhere to ITIL processes and procedures for managing customer networks.
Key Skills
* Documentation
* Design documents
* Knowledge base articles
* Standard operating procedures - Team Collaboration and Communication
Work collaboratively with cross-functional teams to provide timely and effective support to customers. Engage with customers daily to provide proactive support and help resolve issues quickly.
Key Skills
* Team collaboration
* Communication
* Customer engagement
* Proactive support
Requirements
- 8-10 years of experience in network support and engineering.
- Experience with wireless network technologies, including CISCO, Aruba, and SDWAN.
- Strong knowledge of ITIL processes and procedures.
- Ability to work in a 24x7 environment.
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