Network Support Specialist

1 week ago


Delhi, Delhi, India Tata Consultancy Services Full time

Job Description

As a Network Support Engineer at Tata Consultancy Services, you will be responsible for providing expert-level support for our wireless network infrastructure. This includes troubleshooting, maintaining, and optimizing our wireless network systems to ensure seamless connectivity and high-performance network operations.

Responsibilities

  1. WiFi Technology Expertise
    Have in-depth knowledge of WiFi technology, including CISCO configurations and deployment of WiFi controllers and SSID configurations.

    Key Skills
    * Expertise in WiFi technology
    * Configuration and deployment of WiFi controllers and SSID configurations
    * Virtual controller and SD Fabric setups
    * Access Point integration
  2. Site Survey and Network Optimization
    Conduct site surveys to identify and optimize wireless network coverage and performance. Fine-tune wireless networks for optimal RF signaling and minimize dead spots.

    Key Skills
    * Site survey
    * DC rack setup
    * Fine-tuning wireless networks
    * RF signaling
  3. Documentation and Procedures
    Create and maintain accurate documentation, including design documents, knowledge base articles, and standard operating procedures. Adhere to ITIL processes and procedures for managing customer networks.

    Key Skills
    * Documentation
    * Design documents
    * Knowledge base articles
    * Standard operating procedures
  4. Team Collaboration and Communication
    Work collaboratively with cross-functional teams to provide timely and effective support to customers. Engage with customers daily to provide proactive support and help resolve issues quickly.

    Key Skills
    * Team collaboration
    * Communication
    * Customer engagement
    * Proactive support

Requirements
  • 8-10 years of experience in network support and engineering.
  • Experience with wireless network technologies, including CISCO, Aruba, and SDWAN.
  • Strong knowledge of ITIL processes and procedures.
  • Ability to work in a 24x7 environment.


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