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MResult - Conversational AI Developer - Customer Engagement Expert

1 month ago

Mangalore, Karnataka, India Mresult Services Private Limited Full time

Job Overview:

As a Conversational AI Developer at MResult Services Private Limited, you will design and build conversational chatbots, collaborating with system architects and programmers for app design and decision-making. You will analyze and document data coming from bot conversations, interpret the pattern, trends, and conversational flow of bots, and ensure seamless experience of the IVR/bot users on various enterprise channels. The ideal candidate will have 3+ years of experience working with Voice Bot/IVR & chatbots and customer-facing production projects, proficiency in AI/bot development landscape, tools, and other frameworks, experience in artificial intelligence, machine learning, and NLP algorithms, and strong understanding of programming languages such as Python and JavaScript.

Key Responsibilities:

• Analyze and document data coming from bot conversations.

• Interpret the pattern, trends, and conversational flow of bots.

• Collaborate with system architects and programmers for app design and decision-making.

• Design and build conversational chatbots.

• Ensure seamless experience of the IVR/bot users on various enterprise channels, robust security layer for enabling authentication and authorization, and integration with third-party enterprise systems.

• Define recurring questions to automate answers/responses.

• Assist in the handling of multilingual bot support.

Requirements:

• 3+ years of experience working with Voice Bot/IVR & chatbots and customer-facing production projects.

• Proficiency in AI/bot development landscape, tools, and other frameworks.

• Experience in artificial intelligence, machine learning, and NLP algorithms.

• Strong understanding of programming languages such as Python and JavaScript.

• Experience in Smart Assist and Bank Assist.

• Good knowledge about software development lifecycle.

• Fluent in English to communicate effectively.