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Dynamic Community Developer
3 weeks ago
We're seeking a skilled Community Engagement Specialist to join our team. This individual will be responsible for fostering strong relationships with users, understanding their needs, and providing tailored solutions to enhance customer satisfaction.
- This role requires exceptional communication skills, passion for delivering outstanding customer service, and a deep understanding of the community's needs.
Main Responsibilities:
- User Management: Serve as the primary point of contact for users, managing day-to-day communication.
- Engagement Strategies: Scale daily active users by leveraging user-generated matchmakers, content creators, and moderators.
- Talent Development: Implement strategies for the upskilling and monetization of matchmakers, content creators, and moderators to ensure their long-term engagement and success.
- Feature Launches: Work closely with the product team to launch and optimize new features focused on user engagement, retention, and monetization.
- Influencer Management: Create and nurture micro-influencers within the FRND ecosystem to drive matchmaking, virtual gifting, and radio shows.
- Industry Trends: Stay up to date with new social media trends, insights, and best practices. Utilize this information to enhance engagement and grow the platform.
- Community Support: Manage and support different speaking communities to foster a positive and interactive environment.
Requirements:
- A minimum of 1 year of experience in operations, campaign, or community management in any of the Punjabi/Gujarati and Marathi speaking audiences.
- Strong interpersonal and communication skills to build relationships.
- Strong understanding of Punjabi/Gujarati and Marathi culture and language, excellent communication skills, and proficiency in social media platforms and community management tools.
- Proven ability to work with language-specific content/creators, with an understanding of regional and global content trends.
- Familiarity with app-based user engagement metrics and tools, as well as the ability to analyze data to drive decision-making.
- Demonstrated ability to take full ownership of projects and drive them to successful completion.
- Ability to work cross-functionally and manage multiple projects and priorities.
- Analytical mindset with strong problem-solving abilities.
About Us:
Our team operates six days a week, with every 1st and 3rd Saturday working.
Why Join Us:
- Impact at Scale: Be part of the next big wave in social connection, shaping experiences for millions across India, LATAM, and MENA.
- Rewarding Journey: Competitive compensation, equity options, and growth that parallels our explosive success.
- Learn with the Best: Collaborate directly with founders and industry pioneers, supported by stellar investors like Krafton, India Quotient, and Elevation Capital.
- Freedom to Thrive: Enjoy an unlimited leave policy and unparalleled ownership of your work.
- Product-Centric Mindset: Work in a company where products take center stage, solving unique challenges with innovative solutions.
