User Experience Expert

20 hours ago

Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

Transforming user experience into excellence requires more than just troubleshooting. We seek a skilled Technical Support Specialist to join our User Experience Team.

Responsibilities:

  • Resolve technical issues and clarify unexpected behaviors across web, chat, email, and calls.
  • Dive deep into the ServiceNow platform using logs, dev tools, and expertise to find answers.
  • Collaborate with global teams to enhance product usability and performance.
  • Bring clarity to complexity by untangling knots in tricky AJAX calls or UI glitches.
  • Share feedback that shapes future products, tools, and internal processes.

Requirements:

  • Must-Have:
  • 2+ years of experience with ServiceNow (Support, Implementation, or Development).
  • Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML.
  • Basic grasp of OOP principles & SQL.
  • Solid debugging chops – logs, root cause analysis, platform performance.
  • Excellent communication – both spoken and written.
  • Bachelor's degree in Computer Science or equivalent experience.
  • Nice-to-Have:
  • Hands-on with ServiceNow UI Components (Client Scripts, UI Policies, Portals, UI Builder).
  • Familiarity with Virtual Agent, Configurable Workspaces.
  • Experience in SaaS or Web App Support.
  • Knowledge of Incident Management, Knowledge Base, and Escalation Flows.

We offer opportunities for growth and development in a dynamic environment. Collaborate with talented individuals from around the world to deliver exceptional results.

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