Application Technical Expert

4 days ago

Hyderabad Secunderabad Telangana, India beBeeEngineer Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Senior Application Support Engineer

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We are seeking a highly skilled and experienced Senior Application Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.

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Key Responsibilities:

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  • Lead technical support teams and provide guidance on complex technical issues\
  • Develop and implement effective technical support processes and procedures\
  • Collaborate with cross-functional teams to resolve technical issues and improve overall system performance\
  • Provide expert-level technical support to customers via phone, email, or in-person\
  • Stay up-to-date with the latest technology trends and advancements\
  • Contribute to the development and maintenance of technical documentation and knowledge base articles
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Required Skills and Qualifications:

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  • At least 3+ years' experience in 24/7 environment providing technical support\
  • Extensive problem-solving and debugging skills\
  • Excellent interpersonal and communication skills\
  • Flexible in working outside of core business hours at short-notice\
  • Experience of managing customers across locations/geographies is preferred\
  • Strong in MySQL/Oracle database and with minimum 2 yrs. of work experience involving DB\
  • Good knowledge on Shell Scripting\
  • Good Knowledge with Hand's on experience on Linux Operating system\
  • Web technologies & Networking Basics\
  • Affinity with Apache, Tomcat, Web services, DNS, DHCP, WWW, ROUTER, IP Classes, Firewall
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Benefits:

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  • Competitive salary and benefits package\
  • Opportunities for career growth and professional development\
  • Collaborative and dynamic work environment\
  • Recognition and rewards for outstanding performance
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Others:

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  • Professional certifications (e.g. ITIL, CompTIA) are an asset\
  • Relevant degree or equivalent experience required

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