
IT Service Manager
1 day ago
We are seeking a skilled IT Account Manager to join our team. The successful candidate will be responsible for managing client relationships, delivering exceptional service, and driving business growth.
The ideal candidate will have 5-7 years of experience in account management, Client Success Manager, or a similar role within IT services, system integration, or consulting firms.
Key responsibilities include:
- Acting as the primary point of contact for assigned clients.
- Building and maintaining strong relationships with C-level stakeholders to ensure alignment with client goals.
- Managing the end-to-end account lifecycle, including onboarding, project delivery oversight, renewals, and escalations.
- Collaborating with delivery teams and technical consultants to ensure smooth execution of IT projects and managed services.
The successful candidate will also possess excellent communication, negotiation, and presentation skills, as well as proficiency in CRM tools and MS Office Suite.
Required Skills and Qualifications:To be considered for this role, candidates must possess the following qualifications and skills:
- Bachelor's degree in IT, Computer Science, Business Administration, or a related field (MBA preferred).
- 5-7 years of experience in account management, Client Success Manager, or a similar role within IT services, system integration, or consulting firms.
- Familiarity with emerging technologies such as AI, Cloud, ERP, Cybersecurity, Infrastructure, and Application Development.
- Excellent relationship-building, negotiation, and presentation skills.
- Proficiency in CRM tools and MS Office Suite.
This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our organization.
The successful candidate will receive a competitive salary, comprehensive benefits package, and opportunities for professional development.
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