Managed Service Program Manager

1 week ago

Nellore, Andhra Pradesh, India beBeeManager Full time ₹ 15,00,000 - ₹ 20,00,000
Program Management Professional

About the Role:

This is an exceptional opportunity to leverage your organizational and analytical skills in a dynamic Managed Service Provider (MSP) environment.

Key Responsibilities:
  • Audit and Compliance: Conduct regular audits to ensure compliance with client requirements and internal standards, promoting operational efficiency and excellence.
  • Requirement Management: Oversee documentation and validation of client requirements, supporting efficient staffing processes and ensuring alignment with program goals.
  • Quality Assurance (QA): Implement QA procedures and perform audits to identify and correct discrepancies in staffing processes, maintaining high-quality service delivery.
  • Staff Augmentation: Coordinate worker profile management, including assignments, extensions, and terminations, in line with client demands.
  • Workload Management: Provide support during high-volume periods, ensuring timely task completion and program continuity.
  • Work Order Management: Manage updates to work orders, ensuring accuracy and compliance within the VMS system.
  • Program Oversight: Monitor progress and performance, tracking key metrics such as resource utilization and task completion.
  • Communication: Maintain open communication channels to ensure program alignment and timely resolution of issues.
  • Statement of Work (SOW) Management: Collaborate on transitioning staffing assignments into Statement of Work agreements.
  • Program Growth: Identify opportunities for improvement and contribute to strategic initiatives, driving business excellence.

To succeed in this role, you will require strong attention to detail, excellent communication skills, and the ability to manage multiple tasks concurrently in a fast-paced environment, delivering results-driven solutions.

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