
Order Management Specialist Lead
1 day ago
About Order Management Role
We are seeking a seasoned professional to manage orders from receipt to delivery, ensuring timely processing and communication with internal and external customers.
This role involves collaborating with various teams including Sales, Operations, Marketing, and Credit and Collections to provide exceptional service.
- Process customer purchase orders through our systems, ensuring accurate validation and availability checks.
- Coordinate with Purchasing to determine lead times for unavailable products, exercising discretion to prioritize allocations.
- Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales.
- Troubleshoot customer issues, responding in a timely manner.
- Review backlog to ensure compliance with company policies, including requirements impacting revenue recognition.
Key Requirements:
- High-energy individual with ability to work under pressure in a fast-paced environment.
- Customer-first mentality.
- Strong time management skills and initiative to resolve complex customer issues efficiently.
- Ability to work proactively and exercise judgment.
Preferred Qualifications:
- Bachelor's degree in business or related field.
- 4+ years of experience with account management and customer service in high tech environments.
- Basic accounting knowledge and understanding of international trade principles.
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