
Operational Manager
17 hours ago
We are seeking a highly skilled and experienced Team Lead to join our operations team.
The successful candidate will be responsible for managing a team of agents, ensuring high levels of customer satisfaction and service quality.
Key responsibilities include:
- Managing a team of agents to achieve daily targets
- Overseeing AHT, shrinkage, attrition, CSAT, KPIs, and SLAs
- Developing and implementing strategies to reduce shrinkage and attrition rates
- Collaborating with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities
Requirements:
- Customer Service, Customer Support, and Customer Service Management skills
- Experience in achieving and maintaining high levels of Customer Satisfaction
- Excellent verbal and written Communication skills
- Experienced in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC
Our company offers a range of benefits to its employees, including:
- 5 Days Working with 2 rotational week offs
- Salary up to-8.5 to 9 Lpa
We are a leading provider of outsourced business process management services. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions.
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