Senior Oracle EPM Specialist

1 week ago

Pune Noida, India beBeeJob Full time US$ 90,000 - US$ 1,20,000

About the Role:

We are seeking a highly skilled and experienced Oracle EPM EPBCS Senior Associate to join our team. This role will involve assisting in the day-to-day operations of managed services, ensuring timely resolution of client issues and providing support to the Oracle EPM managed services team.

The ideal candidate will have strong problem-solving and analytical skills, excellent communication and interpersonal skills, and the ability to work collaboratively in a team environment.

  • Key Responsibilities:
  • Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
  • Provide support to the Oracle EPM managed services team, including troubleshooting and problem resolution.
  • Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
  • Monitor service performance metrics and assist in implementing strategies for continuous improvement.
  • Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
  • Stay up-to-date with the latest Oracle EPM updates and industry trends to provide informed support to clients.
  • Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
  • Prepare and present regular reports on service performance and client satisfaction to senior team members.

Requirements:

  • Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 1 of the following areas:
  • Enterprise Planning Budgeting (EPBCS)
  • Profitability and Cost Management (PCMCS)
  • Oracle Financial Consolidation and Close (FCCS)
  • Account Reconciliation (ARC)
  • Bachelor s degree in Information Technology, Business Administration, or a related field
  • Minimum of 4 years of experience in Oracle EPM Financial Close services or similar roles
  • Good knowledge of Oracle EPM modules and functionalities, with at least one certification (level 2 support)
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team environment
  • Strong organizational and time management skills
  • Customer-focused mindset with a commitment to delivering high-quality service
  • Knowledge of ITIL or other service management frameworks

Benefits:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

What We Offer:

Our team is passionate about delivering exceptional service to our clients and we are looking for like-minded individuals who share our values.

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